Assessment Use the following quiz to assess and document your learning. Enter your text here Name Email American Sign Language is just a visual form of English. True False None Being able to introduce yourself in sign language can contribute to your agency being more welcoming for clients who are deaf. True False None Knowing some sign language means that you do not need to worry about providing other accommodations to clients who are Deaf, Deaf-Blind or Hard of Hearing. True False None Which accommodation would generally be the LEAST effective for someone who is deaf? Showing pictures Oral interpreter Speaking with more volume Sign language interpreter Gestures None If a client is deaf, but does not know sign language, which accommodation would most likely be appropriate? Facing client when you are speaking so they can see you while you communicate Sign language interpreter Talking louder Communicating with the client's companion instead of the client None What strategies might be appropriate for clients who are hard of hearing? Choose as many answers as you feel are appropriate. Face client while communicating Talk as loud as you can. Ask the client what works for her or him. Use appropriate lighting to be seen. Communicate with family member or companion instead of client Now that you have looked at how learned about qualified interpreters and how to schedule one, here's an exercise to identify the characteristics of a qualified interpreter. From the list below, please check all of the statements that you think describe a qualified interpreter. Someone who is good friends with the client Someone who is fluent in both American Sign Language and English and a graduate from an Interpreter Education Program. Someone who holds a certification from the Registry of Interpreters for the Deaf or the National Association of the Deaf Someone who has taken one sign language class and can communicate for themselves in a rudimentary way in sign Someone who follows a Code of Professional Conduct that includes maintaining confidentiality about what is learned in an interpreting assignment Someone who will evaluate how you do your job. Someone who will provide advice about strategies for effective communication. OF THE FOLLOWING ASSISTIVE TECHNOLOGIES, DETERMINE WHICH IS THE BEST FIT FOR THE INDIVIDUAL DESCRIBED: A 78 year old male who is just starting to have more difficulty understanding voices - particularly soft-spoken women Hearing Aids Videophone/Video relay service Cochlear Implant Captel Phone connected to large screen monitor None A 82 year old woman who has always communicated through spoken and written English, is losing her hearing and has a hard time reading small print without a magnifying lens. Hearing Aids Videophone/Video relay service Cochlear Implant Captel Phone connected to large screen monitor None A 42 year old Deaf woman who has been deaf since birth and attended a residential school, is very immersed in Deaf culture, and uses American Sign Language as her primary means of communication Hearing Aids Videophone/Video relay service Cochlear Implant Captel Phone connected to large screen monitor None A 33 year-old man who has just lost all of his hearing due to a serious illness. He does not know any sign language nor any Deaf people and uses spoken English as his primary means of communication. Hearing Aids Videophone/Video relay service Cochlear Implant Captel Phone connected to large screen monitor None When communicating with a person who relies on lipreading, which of the following should you be sure to do: Speak as loudly as possible Sit with your back to the window so you can see the client clearly Be sure you have the client's attention before speaking Talk as slowly as possible to make it easier for the person to read your lips. None Lipreading is a totally dependable way to communicate. True False None Listed below are strategies for checking comprehension on the part of the client. Please identify the strategies that are effective ways of doing this (There may be more than one.) After the client leaves, see if she follows through on what you asked her to do Frequently ask the client if he understands Talk to the client the same way you would an elementary student Ask the client to share her understanding of what you are asking her to do. Share responsibility for communication by asking questions like, "Am I clear?" A public health nurse is meeting with a Deaf couple who recently gave birth. The meeting will take place at the client's home. In arranging the interpreting services, the nurse explains the topics that she plans on discussing with the couple so that interpreter will be prepared to know what types of questions will be asked. The nurse also asks if there is anything particular she should be aware of prior to working with an interpreter for this appointment. Effective Ineffective None A social worker is meeting with a Deaf couple about potentially becoming a foster care family. The meeting is taking place at the county office building. The worker asks the interpreter if she brought the family to the meeting. Later on in the meeting, the case worker asks the interpreter if she thinks the family would be a good choice for providing foster care. Effective Ineffective None A deaf person has applied to work as a county employee and a supervisor has arranged for an interpreter to be present at an interview for the position. The supervisor asks the interpreter to come 15 minutes prior to the scheduled interview time to be able to share the questions that will be asked and make sure that there is time for the entire interview team to learn how communication will happen during the interview. The discussion with the interpreter is focused on the process of the interview and communication. Effective Ineffective None A social worker is meeting with the adult children of an older client who is experiencing symptoms of dementia to discuss care options. One of the client's daughters is married to a deaf man and requests an interpreter for him to participate. The worker decides not to provide an interpreter because the wife should be able to explain it to her husband. Other spouses will be present at the meeting. Effective Ineffective None Time's up Communication Access in Social ServicesCommunication Access in Social Services Getting Started Initial Introductions The First Case Study The Second Case Study The Third Case Study The Fourth Case Study The Fifth Case Study Summary/Credits Asssessment